Privacy policy

Privacy Policy

1. Data Controller

Entity: MICROPYME S.L. (hereinafter “evertik” or “the Company”)
VAT ID: B83162461
Address: Paseo de la Castellana 100, Esc. Dcha., 2ºB – 28046 Madrid, Spain
Phone: +34 91 788 22 77
Privacy contact email: financieromadrid@micropyme.com

1.1. Applicable regulations

This policy is drafted in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Spanish Organic Law 3/2018 (LOPDGDD), and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).

1.2. Policy updates

We reserve the right to update this policy to reflect legal, technical or service-related changes. Updates will be published on this same page.

2. Purpose of Data Processing

The personal data collected through forms, purchases, communications or browsing may be processed for the following purposes:

  • Managing purchases of products and services through shop.micropyme.com.
  • Providing technical support, customer service, and RMA/warranty processing.
  • Sending updates, news and commercial communications about our solutions.
  • Managing software licenses, subscriptions and automatic renewals.
  • Fulfilling legal, accounting and tax obligations.
  • Improving user experience using analytics and cookies (see our Cookie Policy).
  • Handling contact through forms, chat, or email.

2.1. Data retention

Data will be stored as long as there is a contractual or commercial relationship and until the user requests its deletion. Afterwards, it will be blocked as required by law.

3. Legal Basis

The lawful bases for processing your data include:

  • Performance of a contract (product or service purchase).
  • User consent (form submission, subscription, cookie acceptance).
  • Compliance with legal obligations (tax, accounting, warranty).
  • Legitimate interest to respond to inquiries, improve services or send relevant communications.

3.1. Data processed

We process identifying data (name, surname, email, phone), professional data (company, VAT ID, billing address), payment data, order history, messages, IP address, and browsing behavior on our platforms.

4. Security Measures

evertik applies appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of personal data. These include encrypted communication, secure payment systems, access control, backups, and regular provider audits.

5. Data Sharing and Processors

We do not share personal data with third parties except when legally required or necessary to provide our services (e.g., logistics partners, technical support, payment platforms).

We work with data processors that comply with the GDPR (hosting, email marketing, CRM, analytics, payment gateways, and tools such as Tawk.to).

No international data transfers are made unless they are covered by adequate safeguards approved by the EU (such as Standard Contractual Clauses).

6. Your Rights

You may exercise the following rights at any time:

  • Access: know what personal data we process.
  • Rectification: correct inaccurate data.
  • Erasure: request deletion of unnecessary data.
  • Objection: object to processing under certain circumstances.
  • Restriction: temporarily limit processing when legally applicable.
  • Portability: receive your data in a structured, commonly used format.
  • Withdrawal of consent: withdraw consent at any time.

6.1. Exercising your rights

You may exercise your rights by contacting financieromadrid@micropyme.com and attaching a copy of your ID. You may also file a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe your request was not properly addressed.

7. Commercial Communications

With your explicit consent, we may send you electronic communications about our solutions and services. You may unsubscribe at any time via the link included in each email or by contacting us directly.

Last updated: June 3, 2025