Terms and conditions

General Terms and Conditions

These terms govern access, use and contracting of products and services offered by MICROPYME S.L., under the registered trademark evertik, with VAT ID B83162461 and registered address at Paseo de la Castellana 100, Escalera Derecha, 2ºB – 28046 Madrid (Spain), through its main platforms: evertik.com and shop.micropyme.com. Using these platforms implies acceptance of these general terms.

1. Users and Scope

Products and services offered by evertik are exclusively intended for companies, self-employed professionals, and public entities. Registration and use by minors or private consumers is strictly prohibited. By registering or placing an order, the user declares that they are acting in the course of their professional activity.

2. Company Information and Contact

Company name: MICROPYME S.L.
Commercial brand: evertik
Address: Paseo de la Castellana 100, Esc. Dcha. 2ºB, 28046 Madrid (Spain)
Phone: +34 91 788 22 77
Contact email: e-tienda@evertik.com

3. Contracting Process

The presentation of products in the online store constitutes an invitation to contract. Acceptance of the order by evertik occurs via email confirmation or through shipment of the product. The user declares to have read and accepted the general terms and privacy policy when confirming the order.

4. Prices and Shipping

Prices shown exclude taxes unless otherwise indicated. Shipping costs are shown during checkout. Free shipping applies to all EU orders above €300 (excluding VAT).

5. Payment Methods

Available payment methods:

  • Bank transfer
  • Credit/debit card
  • PayPal
  • Google Pay

Payments are processed in euros. Orders will not be processed until the full amount is received. All transactions are processed securely using SSL encryption.

6. Returns and Withdrawal Policy

In accordance with EU distance selling regulations (Directive 2011/83/EU and Spanish Law 3/2014), users are entitled to withdraw from the purchase within 30 calendar days of receiving the product. Due to the technical nature of the hardware:

  • Only one unit of unopened hardware in original packaging may be returned.
  • Returns are not accepted for software, licenses, activated services or custom configurations.
  • The user is responsible for return shipping costs and proper packaging.

For further details, see our Returns Policy.

7. Warranty

All products sold by evertik include the manufacturer's standard warranty:

  • Netgate (pfSense+): 1-year limited warranty from the date of purchase.
  • Deciso (OPNsense): 2-year standard warranty as per EU regulations.
  • Compatible or clone hardware: Warranty as specified in the product description.

RMA processing is handled through our office in Madrid. Customers pay for shipping to our office; evertik covers return shipping after repair or replacement.

8. Support and Customer Service

evertik provides commercial and technical support during business hours (Monday to Friday, 9:00 to 18:00 CET). Contact us via email, phone or integrated chat on our store.

9. Use of the Service

Users must use the services lawfully, professionally and in good faith. Unauthorized resale, fraudulent use or sharing of login credentials is strictly prohibited.

10. Data Protection

MICROPYME S.L. processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018. Data is used solely for contract performance, order management, support, and legal compliance. More info in our Privacy Policy.

11. Modifications

We reserve the right to modify these terms at any time, notifying registered users at least 15 days in advance. Continued use of the service constitutes acceptance of the new terms.

12. Liability

evertik is not liable for damages caused by improper product use or for service interruptions beyond our control (force majeure, network outages, user errors). Compatibility with third-party hardware/software is not guaranteed.

13. Jurisdiction and Applicable Law

These terms are governed by Spanish law. In case of disputes, both parties submit to the courts of Madrid, waiving any other jurisdiction that may apply.

Last updated: June 3, 2025