

As an official pfSense partner we offer professional pfSense support services of the highest quality and guarantee.
Our technical staff has the official training and certifications of the manufacturer and a great experience in clients and projects of all kinds, which will undoubtedly help you with any problem.
PFSENSE SUPPORT SERVICES (PER INCIDENT)
We offer experience and assistance in the installation, configuration and customization of your pfSense systems.
The pfsense support incident is resolved when the incident is resolved or the maximum duration of the incident is reached.
We support you with all aspects of pfSense, such as:
What is an "incident"?
An incident is a one-time support issue that can be resolved within a reasonable amount of time. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each of these issues will be considered a separate incident. An incident will relate to a specific feature, function, action or facet of the software, or to an aspect of its operation or performance. The definition of an incident can be expanded to include accompanying events or events that arise as a consequence or depend on it.
A non-exhaustive list of examples includes:
What does not count as an "incident":
We only officially support the current version and an older version (minor versions).
Duration of an incident and complex issues
A single incident cannot exceed one hour in time. If you have a complex issue, plan ahead or contact us to request a closed offer to resolve your issue.