Support

We offer various pfSense+ support plans tailored to your organization’s needs. Choose between monthly, annual, hourly packages, or official Netgate support. With evertik, you get fast, expert technical assistance to keep your network secure and reliable.

pfSense+ Technical Support | evertik

Subcategories

  • pfSense Annual Support & Maintenance - evertik
    pfSense Annual Support...

    As an Official Partner of pfSense, evertik provides advanced technical support and annual maintenance to ensure maximum security, stability, and performance for your firewall. Our team of certified engineers has extensive experience in enterprise environments, offering fast and effective solutions.

    Annual Maintenance Plans

    Our support plans offer unlimited assistance, with differentiation based on response time and access to various support channels. Each plan applies to any Netgate appliance or pfSense installation, regardless of whether it is on physical hardware, virtualized, or in the cloud.

  • evertik Care – Monthly pfSense Support
    evertik Care – Monthly...

    🛡️ Evertik Care – Monthly pfSense+ Support

    Total peace of mind for your infrastructure with expert pfSense support.

    At Evertik Care, we provide specialized technical support for pfSense, ensuring security, stability, and optimal performance for your pfSense+ firewall.

    🔹 Why choose Evertik Care?
    ✅ Priority assistance from our team of pfSense+ specialists.
    ✅ Fast issue resolution and firewall optimization.
    ✅ Flexible plans tailored to your needs.
    ✅ No long-term commitment, just a simple monthly subscription.

    💡 Choose the plan that best fits your business

    🔹 Evertik Care Basic 🛠️
    ✔️ Remote technical support during business hours.
    ✔️ Response time: Less than 24 hours for standard issues.
    ✔️ Guidance on basic pfSense+ configurations.

    🔹 Evertik Care Advanced ⚡
    ✔️ Everything included in the Basic plan.
    ✔️ Priority response time (under 6 hours during business hours).
    ✔️ Advanced optimization of firewall rules and VPNs.
    ✔️ Log review and security diagnostics.

    🔹 Evertik Care Enterprise 🏢
    ✔️ 24/7 support for critical incidents.
    ✔️ Ultra-fast response time for urgent problems.
    ✔️ Proactive security and performance monitoring.
    ✔️ Monthly meeting with our experts for continuous improvements.

    📅 Choose your plan and enhance your company’s security today.
    👉 Discover more about Evertik Care

  • Netgate pfSense Support
    Netgate pfSense Support

    🛡️ Netgate TAC Support – Advanced Support for Your pfSense+ Appliance

    Ensure your firewall’s performance and security with official Netgate support plans.

    With Netgate TAC Support, you get direct access to Netgate’s expert engineers for troubleshooting, configuration assistance, and advanced diagnostics. Choose the right support level to match your needs and keep your pfSense+ appliance running optimally.

    🔹 Why choose Netgate TAC Support?
    ✅ Direct support from Netgate engineers – official and reliable.
    ✅ Faster response times for critical issues.
    ✅ Different support levels to fit your infrastructure needs.
    ✅ Peace of mind knowing your firewall is protected by the manufacturer.

    💡 Choose the right TAC plan for your needs

    🔹 Netgate TAC Lite 🛠️
    ✔️ Response time: Up to 2 business days.
    ✔️ Assistance for basic troubleshooting and configuration guidance.
    ✔️ Best for non-critical environments that need occasional support.

    🔹 Netgate TAC Pro ⚡
    ✔️ Response time: Within 4 business hours for critical cases.
    ✔️ Advanced support for VPN, firewall rules, and security optimization.
    ✔️ Ideal for businesses relying on pfSense+ for daily operations.

    🔹 Netgate TAC Enterprise 🚀
    ✔️ 24/7 emergency support for critical failures.
    ✔️ Response time: Under 1 hour for priority incidents.
    ✔️ Proactive security and performance recommendations.
    ✔️ Best for mission-critical infrastructure requiring high availability.

    📅 Choose the Netgate TAC plan that guarantees stability and expert assistance.
    👉 Discover more about Netgate TAC Support

  • Hourly Package
    Hourly Package

    🛠️ Evertik Care – Hourly Support Packages

    Expert support whenever you need it, with total flexibility.

    With Evertik Care Hourly Packages, you get on-demand technical support for pfSense, Asterisk, Nagios, and Proxmox, ensuring that your systems remain secure, optimized, and running smoothly.

    🔹 Why choose Hourly Support?
    ✅ Pay only for what you need – no fixed contracts.
    ✅ Fast and efficient remote support from specialized engineers.
    ✅ Flexible use – hours can be used across different technologies: pfSense, Asterisk, Nagios, and Proxmox.
    ✅ Priority response based on the package chosen.

    💡 Choose the right package for your business

    🔹 5-Hour Package ⏳
    ✔️ Ideal for quick fixes and minor optimizations.
    ✔️ Assistance with basic configurations and troubleshooting.

    🔹 10-Hour Package ⚙️
    ✔️ Perfect for ongoing support and maintenance.
    ✔️ Configuration tuning, performance optimizations, and in-depth troubleshooting.

    🔹 20-Hour Package 🚀
    ✔️ Designed for IT teams managing critical infrastructure.
    ✔️ Advanced troubleshooting, system hardening, and network security reviews.
    ✔️ Multi-technology support: Use hours across pfSense, Asterisk, Nagios, and Proxmox.

    📅 Choose the package that best suits your needs and get expert support when you need it.
    👉 See available hourly packages

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