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evertik essential
€500.00
Tax excluded
As an Official Partner of pfSense, evertik provides advanced technical support and annual maintenance to ensure maximum security, stability, and performance for your firewall. Our team of certified engineers has extensive experience in enterprise environments, offering fast and effective solutions.
evertik essential
- Support via email tickets with guaranteed response times.
- Response time: Maximum 24 hours.
- Monitoring: Not included.
- Ideal for businesses that require occasional and efficient assistance.
- Annual price per device: €500.
What does our service include?
- Unlimited remote technical support within business hours.
- Guaranteed response time according to the SLA of the chosen plan.
- Expert assistance with configuration, optimization, and issue resolution in pfSense.
- Proactive monitoring (included in evertik elite).
- Option to extend monitoring to additional devices at an extra cost.
Service Conditions
- Valid for 1 year from the date of purchase.
- Support available Monday to Friday, from 09:00 to 18:00.
- Remote assistance only; no on-site visits included.
- The client must ensure their infrastructure meets the minimum technical requirements.
Key Differences Compared to Netgate Support
- 100% personalized support in Spanish and English, with certified specialists.
- Total flexibility: Compatible with any pfSense installation, without hardware restrictions.
- Advanced monitoring in the elite plan, ensuring an always up-to-date and secure firewall.
📞 Need help choosing the right plan? Contact us at 917 882 277 or through our online form.
| Feature | evertik essential | evertik pro | evertik elite |
|---|---|---|---|
| Support Channel | Email (Ticket System) | Email + Phone | Email + Phone |
| Response Time | Max. 24 hours | Max. 8 hours | Max. 4 hours |
| Active Monitoring | Not included | Not included | Included (1 system) |
| Unlimited Support | ✔ | ✔ | ✔ |
| Remote Assistance | ✔ | ✔ | ✔ |
| Annual Price (per device) | €500 | €900 | €1,500 |
CBH-PF-SUP-BAS
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As an Official Partner of pfSense, evertik provides advanced technical support and annual maintenance to ensure maximum security, stability, and performance for your firewall. Our team of certified engineers has extensive experience in enterprise environments, offering fast and effective solutions.