ENTERPRISE PFSENSE MAINT. AND SUPPORT

PFSENSE MAINTENANCE AND SUPPORT SERVICES

The pfSense maintenance offered by Evertik is available in 3 different versions and is independent of the Hardware where it is installed. 

The 3 options have a duration of 1 year. 

Our team of certified pfSense engineers are always available to assist and support you.

PfSense Maintenance Options:

Our pfSense Maintenance contains hours of support (counted in 15 minute intervals), an update service, as well as a monitoring service, depending on the version you choose. 

Also, depending on the version, response times can be between 4 and 8 hours. 

If all support hours for your chosen version are cunsumed, you can purchase a new maintenance package. The monitoring will continue in effect during the 12 months, even after the hours of the contracted version have run out. 

Should you have any doubt or question, please, contact us by email (e-tienda@evertik.com) or call us at +34 917 882 277.

  Terms and Conditions:

•          Valid for 1 year
•          Availability from 09:00 - 18:00 (Monday to Friday)
•          Support hours (discounted in 15 minute intervals)
•          Updates
•          Monitoring
•          Response Time 4 Hours
•          Contact via Email (ticketing system) and telephone
•          Does not include documentation.
•          All work is done remotely. The service does not include any type of travel to the client's offices.

 When hiring this service, the buyer must ensure that all infrastructure requirements are met to enable the appropriate support service.